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Order Status

Order Status

You may use the website or call our toll-free number to check the status of any order you’ve placed with Acacia. Information available includes status (shipped, backordered, etc.), ship date, carrier and tracking number when available.

Online Order Status

You may check the status of an order by visiting your Order Status page, which can be reached by clicking on the Order Status link found at the top of most pages on the site.

After clicking the link, if you are not already logged in, you’ll be taken to a login page. Order history is currently not available. Contact customer service with order history questions.

Order Status by Phone

You may also check order status by phone. Please call Customer Service at our toll-free number: 1-800-944-0474, 24 hrs, 7 days a week. Please note that there may be a delay between the time an order is placed online and when it is visible to our telephone representatives. Please allow a few minutes between placing an online order and calling Customer Service.

How you can track a package:

Once an order leaves our fulfillment center, we email a shipment notification with tracking information.

For orders shipping in the US: To obtain a delivery status, enter your tracking number at www.ups.com. Note that all US orders will be shipped via UPS (except APO/FPO). DHL is NOT an option for US customers.

International order tracking:

For orders shipping to Canada: For Canadian orders only, track your package through http://www.canadapost.ca/cpotools/apps/track/business/findByRefNumber?execution=e4s1. Enter the provided tracking number into the reference number field for updated order information. You can also access this link through http://worldtrack.dhlglobalmail.com/. Click “Track by Reference Number” and enter the provided tracking number.

Shipping DHL Express: To obtain a delivery status, enter your tracking number at www.dhl.com.