Contact Us

How can we help you?

Order Tracking
The easiest way to check the status of your order is by using the tools on this website. Click here for instructions. If you'd prefer to check on your order by phone, please call 1-800-944-0474, 24 hrs, 7 days a week.
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Order Issues
To report a problem with your order, or one of the items in your order, please send an e-mail to customerservice@acaciacatalog.com. You may also contact Customer Service by phone at 1-800-944-0474, 24 hrs, 7 days a week.


Returns and Exchanges
Click here for instructions.


General Information/Customer Service
For general inquiries about Acacia, our products, or the Acacia catalog, please send an e-mail to customerservice@acaciacatalog.com. You may also contact Customer Service by phone at 1-800-944-0474, 24 hrs, 7 days a week. Acacia can also be reached by mail at:

Acacia Customer Service
P.O. Box 8310
West Chester, OH 45069-8310

Website Technical Issues
If you are having a technical problem with the website, please send an e-mail to customerservice@acaciacatalog.com. We will respond as quickly as possible to e-mails received during normal business hours (9 a.m. to 5 p.m. Monday-Friday). E-mails received over the weekend will be handled on Monday.


Mailing Lists
To be removed from our e-mail or catalog mailing lists, please click Click here for instructions.